How to Find Products

You may use the search box to find products or take the tour from the home page through each category.

How to Order

Ordering is easy! Just fill your Shopping Basket. The hit the ready to checkout button and follow the steps. Once your credit card is validated, an order confirmation will be sent via e-mail. An E-mail will be sent with the tracking information once it is sent. You may also place your order by phone from Monday - Friday 10-6 EST. Most Orders placed prior to 4 PM EST Sunday through Thursday will be shipped from our warehouse by 5 PM the next day. There are occasions when we run out of stock of certain merchandise so please allow up to 9 business days for delivery. Weekend orders will be shipped on Monday.

Phone Ordering

Phone Orders may be placed between 10-6 EST Monday Through Friday.

Please call 1-877-890-7677 to place an order by phone.

Online Ordering

Ordering is easy! Just fill your Shopping Basket. The hit the ready to checkout button and follow the steps. Once your credit card is validated, an order confirmation will be sent via e-mail. An E-mail will be sent with the tracking information once it is sent.

Order Tracking

When you place an order at WalkingCaneWorld.com, we issue you a Order number on screen and via e-mail. Use this number and the name of the purchaser if you call or write to us about your order.

Gifts with Purchase

When a free gift is given with a purchase this gift must be returned in order to receive a full credit.

Gift Certificates

Treat your loved ones with a WalkingCaneWorld.com gift certificate! They come in denominations of $25, $50, $100 and $500, and they're good towards any purchase made at WalkingCaneWorld. Your gift certificate will be sent through an E-mail via an attachment to the recipient. Make sure you have the exact e-mail address of the recipient to ensure speedy delivery. To purchase your gift certificate click here to go to the gift certificate page. Gift certificates must be redeemed through our website, www.WalkingCaneWorld.com. They cannot be redeemed anywhere else. Recipient must place the order by telephone to give the certificate #. Gift certificates are good for up to the value of the certificate; any purchase over the amount of the gift certificate must be paid by the recipient with a credit card. Any remaining balance left over after purchase with the gift certificate will be credited to the recipient's WalkingCaneWorld.com gift certificate account balance for future use. It cannot be credited to a credit card. Recipient must retain the code provided on the gift certificate at time of receipt; if this code is lost, WalkingCaneWorld.com cannot be responsible for replacing the value of the gift certificate.

Applying Your Code

Discount codes are gifts from WalkingCaneWorld.com. A Discount Code can be applied only once. An Code can be applied only once by any one user, but you can pass the code along to your friends and family. You may apply multiple gift certificates toward the same order. You can also apply a gift certificate in combination with an Discount code. Just give the Discount code to the customer service representative. You may only apply one discount code per order. Even if you have more than one kind of bonus code, only the first one you enter will apply to your order, so choose carefully. Check your certificate to see whether your WalkingCaneWorld.com code applies site-wide, or to a particular brand or product discount codes cannot be applied toward shipping/handling, or taxes.



Shipping

Shipping is calculated automatically by U.P.S and is based upon location. Shipping can range from $5 (UPS Ground). All shipping is done on a same day basis, providing item is in stock. U.P.S will deliver on a Saturday for an additional $10. All U.P.S Shipping is guaranteed. If you do not receive your package on time as promised, then feel free to call us & we will contact U.P.S to issue a refund. Order Status: When you order on line, our shopping cart software will process your order; print a packing slip, sales receipt, and your shipping label. Because of this, we do not have an "order cut off" time. UPS pick up time is approximately 5:15pm. It is not uncommon for orders placed at 5:10 to be shipped. Do not be alarmed if your order is not found when trying to track the number emailed to you, orders are normally scanned into the tracking systems daily at approximately 1:30 a.m EST. i.e., UPS picks your package up at 5pm, but the tracking number will not appear until they scan the package at the hub.


Next Day Air takes 1 business day.

2nd Day Air takes 2 business days.

Ground Shipping takes from 1-6 business days.

NOTE: AS OF 9-29, YOU WILL RECEIVE AN EMAIL THE FROM US WITH YOUR FEDEX/UPS TRACKING NUMBER WHEN WE PRINT THE LABEL. PLEASE CHECK YOUR EMAIL ACCOUNT THAT YOU USED ON THE ORDER FOR TRACKING INFORMATION. SO, IF YOU ORDER ON FRIDAY NIGHT, YOU WILL GET A TRACKING NUMBER SOMETIME DURING THE DAY ON MONDAY.

International

International is calculated online and it may be cheaper to ship via United states postal service please call for USPS rates.


Security

Ordering from WalkingCaneWorld.com is safe and secure. From the moment you enter our Shopping Basket or click on Checkout, you are on a secure server, using what is called SSL (secure socket layer) technology. When you see the blue key or a closed lock at the bottom of your screen, you can purchase items with confidence. We use the highest bit encryption with SSL at 128 bits. Your credit cards are encrypted when they are transmitted to us and are stored in a secure environment. Your credit card also provides you with important consumer protections that safeguard your online purchases and limit your liability.

Privacy Policy

We take your (and our!) privacy seriously. WalkngCaneWorld.com respects your privacy. The information that is collected about you is used to process orders and is not used for anything else. We will never sell, rent, or give away your name, e-mail, or address to anyone.


Credit Cards

We accept Visa, MasterCard, American Express, and Discover.

Money Orders

Money Orders are accepted. Please enter a contact phone number with your order if you choose this payment type.

Paypal

Paypal is accepted please follow through with all the steps at the Paypal checkout to place a complete order.

Gifts Return Policy

We are happy to accept returns of gifts! We can either credit the gift purchaser's credit card, or issue the credit to the gift recipient, good for future purchases at our site. However, we cannot issue credit to the credit card of a gift recipient. We do not issue cash refunds.

Gifts - Receipts

If your purchase is a gift you can choose not to send a receipt with the purchase. Just reply to the e-mail confirmation with NO RECEIPT in the subject line and no invoice will be sent with the package.



Return Policy General

We hope you love everything you buy at WalkingCaneWorld.com. If you're not satisfied for any reason, you can return the product within 30 days of purchase as long as it is in a new condition and has not been modified. A cane that has been shortened from its original manufactured size qualifies as an item that has been modified. We'll issue a refund directly to your credit card for the purchase price (including tax, if any) of the product. If you received the item damaged or defective, we'll also refund the original shipping and handling cost. We do not issue cash refunds. After 30 days there is a 15% restocking fee. If the purchase price of any item(s) is over $250 there is a 15% restocking fee. To return an item, you must call WalkingCaneWorld.com Customer Service at 1.877.890.7677 or e-mail us at orders@WalkingCaneWorld.com to receive a Return Merchandise Authorization (RMA) code for your return. Sorry, but any returned item not accompanied by an official RMA code can not be accepted. Please write the RMA code on the returned portion of the original packing slip and on the shipping return label. Please take a minute to tell us why you're not happy with the product-we want to know! Once we receive the original product at the WalkingCaneWorld.com warehouse, our customer service staff will contact you for your exchange order. Returned items must be new and unworn, and in the same condition as they were sent. We are not obligated to accept returns if the item is worn or used.


How to Find Products

You may use the search box to find products or take the tour from the home page through each category.

How to Order

Ordering is easy! Just fill your Shopping Basket. The hit the ready to checkout button and follow the steps. Once your credit card is validated, an order confirmation will be sent via e-mail. An E-mail will be sent with the tracking information once it is sent. You may also place your order by phone from Monday - Friday 10-6 EST.